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Free shipping for orders over HK$800.
First-time shoppers enjoy a 10% discount as a welcome offer.
Receive a complimentary skincare set on your first order.
Free shipping for orders over HK$800.
First-time shoppers enjoy a 10% discount as a welcome offer.
Receive a complimentary skincare set on your first order.
1.1. We are AnkelMaria.com (hereinafter referred to as “we,” “our company,” or “Ankel Maria”) and operate the website https://www.ankelmaria.com (hereinafter referred to as the “Online Store”). Our Online Store provides a convenient shopping platform, membership registration, and the ability to purchase services, products, or online information from our company (“Services”).
1.2. By using our website and Online Store, you agree to be bound by these Terms and Conditions. Please read them carefully.
1.3. We reserve the right to amend these Terms and Conditions at any time without prior notice. The updated Terms and Conditions take effect upon publication. Your continued use of our website and services constitutes acceptance of the latest version.
1.4. The headings or subheadings in these Terms and Conditions are for reference only and do not affect interpretation. Singular words include the plural, and vice versa. Terms referencing one gender include all genders. References to individuals include entities, legal persons, unincorporated associations, or other entities.
1.5. Definitions:
2.1. You must register with us before using our services or placing an order. By registering, you declare:
2.2. In exchange for using our services, you agree to:
3.1. We manage the website, process orders in the “Ankel Maria” Online Store, and arrange delivery of goods. Unless otherwise specified, we are not the seller or supplier of products on the Online Store.
3.2. Placing an order signifies your intention to purchase goods from the supplier at the stated price. Once submitted, an order cannot be canceled.
3.3. Upon receiving your order, we will send a confirmation email detailing:
3.4. Acceptance of your order applies only to items mentioned in our confirmation email. Separate items may require additional acceptance.
3.5. Stock availability is displayed online but may not reflect real-time inventory.
3.6. We reserve the right to reject or cancel orders for reasons including:
3.7. If an order is canceled, we will refund any payments made within 30 days but are not liable for additional compensation.
4.1. We will make all reasonable commercial efforts to display accurate product quantities and the latest prices in our online store. However, due to the possibility of delays in updating product quantities and prices, we may not be able to confirm the exact quantities and prices before accepting your order.
4.2. We only accept payment via Alipay, bank transfer, or credit card. By placing an order, you authorize us to charge the amount corresponding to the accepted order through the payment platform you specify.
4.3. We utilize third-party payment/collection services for online transactions. By placing an order, you agree and accept that, subject to their terms and conditions, your credit card information will be collected, processed, and retained by us and the payment service provider. You agree and acknowledge that you bear sole responsibility for any losses incurred during credit card transactions, and under no circumstances shall we be held liable for any such losses, whether in whole or in part.
4.4. If we cancel an order and you have already made a payment, we will refund any amount deducted from your credit card or bank transfer. You agree and acknowledge that we are not obligated to compensate you for any dissatisfaction.
4.5. We only accept payment via Alipay or credit cards processed through Alipay. By placing an order, you authorize us to charge the amount corresponding to the accepted order through Alipay or your credit card processed via Alipay. Ownership of the products will not be transferred to you until payment has been received.
5.1. We reserve the right to refuse delivery at our sole discretion. You agree and accept that you will collect the ordered goods from our service center, and under no circumstances will we accept order cancellations or provide refunds.
5.2. We will deliver the goods you ordered to the delivery address you provide, either through our staff or third-party providers. Upon receiving the goods, you agree to present photo identification upon request. Once the goods are delivered to the address you provided, they are deemed to be delivered and received by you. If, for any reason, you are unable to accept the goods, you agree and accept that we have the right to charge you additional fees or cancel your order without any refund or compensation.
5.3. Delivery may be made in a single shipment or in multiple shipments. You agree and accept that under no circumstances will we accept order cancellations or provide refunds.
5.4. Once the goods you purchased have been delivered to you, you become the owner of the goods. From that point, you assume all risks associated with holding the goods, and we are not responsible for any loss or damage to them.
5.5. For delivery charges and options, please refer to the delivery details provided in our online store.
6.1. Unless otherwise specified, returns or exchanges are not accepted.
6.2. In accordance with the returns or exchange policy, if there is an issue with the goods you ordered (not caused by you), or the quantity or style delivered is incorrect, you may request an exchange within three (3) days from the date of receipt or collection, provided that:
6.3. If you have sensitive skin, we recommend consulting a doctor before purchasing any products. If you experience an allergic reaction to the purchased product, “Ankel Maria” will not accept any exchanges, returns, order cancellations, or refunds.
6.4. If any promotional discounts were applied to the total purchase amount at the time of purchase, you will be refunded the amount paid for the product at the time of purchase.
6.5. You agree and accept that exchanges are subject to stock availability.
7.1. We do not represent or warrant that:
7.2. You agree that no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect such data, we do not warrant or guarantee the security of any information you transmit to us. You transmit any information to us at your own risk.
7.3. To the extent permitted by law, we exclude all liability to you (whether in contract, tort, or otherwise, and regardless of negligence) for:
7.4. Except as required by law:
7.5. You must comply with all applicable regulations and laws, including obtaining any customs, import, or other permits required for goods purchased from our online store. We make no representations or accept any liability regarding the export or import of your purchased goods.
7.6. You agree that these limitations are reasonable given the nature of our website, particularly when you purchase goods through our online store.
7.7. The above exclusions do not affect any statutory rights that cannot be excluded. In such cases, our liability (to the extent permitted by law) will be limited to re-supplying the service or goods to you.
7.8. The exclusions or limitations stated above shall be construed as independent and severable provisions in these terms and conditions.
8.1. You represent, warrant, and agree that you will not:
8.2. We reserve the right, without prior notice, to access your account or monitor and record your access to and use of our online store to determine compliance with these “Terms of Use.”
9.1. All intellectual property rights to the content are owned, controlled, or licensed by us. Except for the rights granted to you under Clause 9.2, these terms and conditions do not grant you any ownership or interest in the content, and we reserve all other rights.
9.2. Subject to these terms and conditions, you may use the content for your personal purposes.
9.3. Unless you have obtained our explicit written consent or are expressly authorized by law, you must not:
9.4. You acknowledge and agree that if you breach any terms of this clause, we may, at our sole discretion, cease providing you with any content.
9.5. We will make all reasonable commercial efforts to ensure the accuracy of the content but do not guarantee or warrant (explicitly or implicitly, by statute or otherwise) its accuracy, quality, completeness, or suitability for any purpose. We will not be liable for any inaccuracies. You also agree that advertisers are solely responsible for their advertisements displayed on our online store. Placing such advertisements does not constitute our recommendation or endorsement of the advertisers’ products, and advertisers are fully responsible for any claims made in their advertisements. We will not be liable for any losses incurred as a result of relying on the accuracy of the information contained in our online store.
10.1. When you submit any user-generated content to our website (including all text, files, images, photos, sounds, videos, or other materials) (“User Content”), you grant us a perpetual, irrevocable, non-exclusive, worldwide, transferable, sublicensable, fully paid, royalty-free license to reproduce, distribute, publicly communicate, publicly perform, modify, create derivative works, display, and otherwise use the User Content in relation to the website (including, but not limited to, promoting and redistributing parts or all of the website in any media format and through any media channel). Without limitation, the rights granted to us under this Clause 10.1 include the right to sublicense these rights to other website users to use the User Content to the extent permitted by the website’s functionality from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including the right to be identified as the author of the User Content or to object to derogatory treatment of the User Content) whether such rights exist now or in the future in any part of the world.
10.2. You represent, warrant, and undertake that:
You agree to indemnify and hold us, as well as all our directors, employees, and contractors, harmless from any claims, losses, damages, costs, expenses (including legal expenses), or other liabilities arising from your breach of any promises, warranties, representations, or agreements contained herein.
Certain links (including hyperlinks) on our website may direct you away from our site. These links are provided solely for your convenience, and the inclusion of any link does not imply our endorsement or approval of the linked website, its operators, or its content. We are not responsible for the content of any websites outside of our own.
13.1. We may immediately terminate your access to our website or registration if:
13.2. Any rights accrued by either party up to the termination date shall remain enforceable after termination.
14.1. All intellectual property rights to the content, user content, design, text, images, and other materials on our website, as well as their selection or arrangement, are owned, controlled, or licensed by us. Any unauthorized use is strictly prohibited unless prior written approval is obtained.
14.2. All trademarks, product names, company names, or logos on our website are the property of us or their respective owners. We do not grant any approval for the use of such trademarks, appearances, product names, company names, logos, or titles, and such use may constitute an infringement of the rights of the holder.
15.1. Promotional codes, discount codes, and vouchers we provide are only valid for one-time purchases through our website and are subject to the terms and conditions.
15.2. Promotional codes, discount codes, and vouchers are non-refundable and cannot be exchanged for cash. Any remaining unused amounts will be void.
15.3. We reserve all rights to terminate or change these promotions at any time without notice. In case of any disputes, our decision will be final and binding.
16.1. If any statements and warranties made in these terms are made to us and the product suppliers through our website, you acknowledge and agree that such statements and warranties are intended to grant rights to and benefit all relevant suppliers, and that the relevant suppliers may rely on and enforce the statements and warranties made by you.
16.2. We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. Any changes to these terms and conditions will be published on the website, and continued use of our website after such changes signifies your agreement to be bound by the revised terms and conditions. This right includes the right to modify any documents that are part of these terms and conditions.
16.3. We take privacy issues seriously. Our privacy policy covers how we use the information you provide. By using our services, you agree that we may collect, store, and use your information in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
16.4. We reserve the right to refuse users access to our website or any part of it at our sole discretion, without notice, and may refuse to provide our services to any user who violates these terms and conditions.
16.5. We will not be held liable for any breach of these terms and conditions, nor for any failure to provide or delay in providing our services via the website due to events or circumstances beyond our reasonable control.
16.6. If any provision of these terms and conditions is deemed invalid or unenforceable by a court of jurisdiction, it will not affect the validity or enforceability of any other provision, and the invalid provision will be considered severable from these terms and conditions.
16.7. We may assign these terms and conditions or appoint any third party, including group companies, to provide services to you or perform any of our obligations under these terms and conditions.
16.8. You may not assign or otherwise transfer any of your rights or obligations under these terms and conditions, in whole or in part, without our written consent.
16.9. These terms and conditions constitute the entire agreement and understanding between the parties and supersede any prior oral or written agreements, understandings, or arrangements related to the subject matter of these terms and conditions. No party has the right to rely on any agreements, understandings, or arrangements not included in these terms and conditions.
16.10. These terms and conditions are governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong.
16.11. In the event of any conflict or inconsistency between the Chinese and English versions, the English version shall prevail.
If we are unable to perform or are delayed in performing our obligations under this agreement due to events beyond our reasonable control, we will not be held liable to you. Such events may include, but are not limited to, strikes, material shortages, riots, fire, floods, heavy rains, natural disasters, war, terrorism, government actions, labor conditions, earthquakes, internet failure, or abnormal connection issues experienced by telecommunications providers.
Carefully selected natural ingredients, gentle and non-irritating for healthy skin.
Powered by dermatological science and technology for real results.
We never test on animals—beauty with compassion.
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